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If you&apos;d like to exchange your gear, we will process a return for the item you&apos;d like to change out, and then you can place a new order for the desired item. We will provide you with a prepaid return shipping label, but there may be shipping applied to your new order.&#xA0;You can request a return within 30 days of purchase by emailing us at&#xA0;<a href="mailto:hello@kammok.com" style="text-decoration:none;">hello@kammok.com</a>.&#xA0;<a href="https://kammok.com/pages/shipping-return-policies" style="text-decoration:none;" target="_blank" rel="noopener noreferrer">Click here</a>&#xA0;to learn more about our return policy

If you'd like to exchange your gear, we will process a return for the item you'd like to change out, and then you can place a new order for the desired item. We will provide you with a prepaid return shipping label, but there may be shipping applied

Can I request a product exchange?

RETURNS, EXHANGES AND REFUNDS

What is included with my purchase of a Crosswing?

How many colors and sizes is the crosswing available in?

What is the difference between the 5’ and 7’ Crosswing awning?

How can I check if my roof rack is compatible with the Crosswing?

What do I do to attach the crosswing on the side of my vehicle? I do not want to install it on top of my roof rack because it will not fit in my garage, it's too high.

Do I need to remove the crosswing from my car when I go get a carwash?

How do I install the crosswing on my roof rack?

How do I adjust the tension on my Crosswing?

What is the Mounting Distance Requirements for installing the crosswing on my roof rack?

CROSSWING

What is included in the Crosswing Shade Bundle?

What vehicles are compatible with the Crosswing Shade Bundle?

How fast can I set up the Crosswing?

What is the Crosswing made of?

Can I replace the fabric canopy of the Crosswing?

CROSSWING SHADE BUNDLE

How can I use the Vertical Bracket with the Crosswing included Talon Mounts?

How do I set up the crosswing vertical bracket?

CROSSWING VERTICAL BRACKET

Will the Talon Mount Kit work with basket style racks?

How do I set up the Crosswing Talon Mount Kit?

CROSSWING TALON MOUNT KIT

Do I need to combine the Basket Mount Kit with the Crosswing included mounts?

What type of basket or utility rack is compatible with the Basket Mount Kit?

What’s the difference between the Vertical Bracket Kit and Basket Mount Kit?

Is setting up the crosswing basket mount kit difficult?

CROSSWING BASKET MOUNT KIT

What is the Crosswing Side Mount Kit used for?

Is the Side Mount Kit compatible with all Crosswing models?

Will the Side Mount Kit work with my existing roof rack or crossbars?

Do I need to buy the Side Mount Kit if I already have the standard Crosswing mount?

How do I install the crosswing side mount kit?

CROSSWING SIDE MOUNT KIT

What happens to the crosswing shade panel if it rains?

What wind speed is safe to use the crosswing shade panel in?

Will the 5ft fit on the 7ft crosswing shade panels or vice versa?

Can the shade panel be used along with the poles?

CROSSWING SHADE PANEL

What is the High Reach Pole?

What is included in my crosswing high reach pole purchase?

What materials is the high reach pole made of?

What are the specs (weight/length) of the High Reach Pole?

Who is the high reach pole meant for?

Can the High Reach Pole be used to adjust or tension the awning fabric?

Does the High Reach Pole come with a carry bag?

What maintenance does the High Reach Pole require?

CROSSWING HIGH REACH POLE

What is the Crosswing Tie-Down Kit used for?

What’s included in the Tie-Down kit?

Does the crosswing tie-down kit work with the 5 ft crosswing?

Can I use the tie-down kit on different types of terrain?

Do I need the tie-down kit every time I use my Crosswing?

CROSSWING TIE-DOWN KIT

Where can I purchase the Kammok X Rivian Crosswing Awning?

What vehicles is the Kammok X Rivian Crosswing Awning compatible with?

Do I need additional mounting hardware to the Kammok X Rivian Crosswing Awning?

How fast does the Kammok X Rivian Crosswing Awning deploy?

Is the Kammok X Rivian Crosswing Awning durable in high winds?

How does the two-tone fabric of the Kammok X Rivian Crosswing Awning perform in the heat?

Can I leave the Kammok X Rivian Crosswing Awning mounted to my vehicle?

Does the Kammok X Rivian Crosswing Awning come with a warranty?

RIVIAN x KAMMOK CROSSWING AWNING

AWNINGS

Is the Outpost compatible with my vehicle rack?

Will the Outpost work together with the crosswing attached to my vehicle at the same time?

Is the Outpost setup tool-free?

How do I set up the Outpost?

Is the Outpost Mount Kit sold separately?

Can I leave the Outpost mounted on my vehicle when I drive?

Can I hang things from my Outpost?

How many Outpost hammock stands can I attach to my vehicle?

What is the Outpost Mount Kit used for?

OUTPOST

What vehicles/racks is the Outpost Mount Kit compatible with?

What size are the t-nut threads in the Outpost Mount Kit?

OUTPOST MOUNT KIT

What’s included in the Outpost Hammock Bundle?

How many colors are available for the Outpost Hammock Bundle?

What kind of setup is the Outpost Hammock Bundle designed for?

How do I set up the Outpost Hammock Bundle?

Could this be mounted to a mounted side ladder on a Sprinter or Transit?

OUTPOST HAMMOCK BUNDLE

What’s included in the Outpost Overland Bundle?

What kinds of setup is the Outpost Overland Bundle designed for?

How many colors are available for the Outpost Overland Bundle?

What hammocks are compatible with the Outpost stand?

What is the function of the Ridge Organizer in the Outpost Overland Bundle?

What is the function of the Mantis Gear Loft in the Outpost Overland Bundle?

OUTPOST OVERLAND BUNDLE

HAMMOCK SYSTEMS

Is a hammock included with my Swiftlet purchase?

How many people can hang safely in the Swiftlet hammock stand?

What colors are available for the Swiftlet?

What size hammock can fit in the Swiftlet hammock stand?

Do I need to use hammock straps with the Swiftlet?

Can I sleep overnight in the Swiftlet hammock stand?

Does the cup holder come with the Swiftlet Hammock Stand?

How do I set up and care for my Swiftlet?

Does the Mantis all-in-one hammock fit in the Swiftlet?

Can I attach a Dragonfly bug net to the Swiftlet?

Can I attach a Ridgeline Organizer or Joey Gear Sling to the Swiftlet?

Can I attach an underquilt to my hammock in the Swiftlet?

SWIFTLET

What does the Swiftlet Hammock Stand Bundle include?

Can I leave my Swiftlet outside for extended periods?

What colors are available for the Swiftlet Hammock Stand Bundle?

SWIFTLET HAMMOCK STAND BUNDLE

What’s included in the Swiftlet Everything Bundle?

What is the Swiftlet Everything Bundle designed for?

Which hammock sizes are compatible with the Swiftlet stand?

SWIFTLET EVERYTHING BUNDLE

HAMMOCK STANDS

Can I leave the Swiftlet Cup Holder attached when stowed in the Swiftlet travel bag?

Can a Nalgene water bottle fit in the cup holder?

Can you put two cup holders on the Swiftlet hammock stand?

SWIFTLET CUPHOLDER

Will the Swiftlet Extension Bar work with my Mantis all-in-one hammock tent?

What hammock will work with the Swiftlet Extension Bar setup?

What is the weight and dimensions of the Swiftlet Extension Bar?

Will the Swiftlet Extension Bar work with my existing Swiftlet stand?

SWIFTLET EXTENSION BAR

What is the Swiftlet Perch?

How do I set up the Swiftlet Perch?

Is the Swiftlet Perch adjustable?

What materials is the Swiftlet Perch made from?

What is the weight capacity of the Swiftlet Perch?

Is the Swiftlet Perch compatible with other hammock stands?

Can I use the Swiftlet Perch in all weather conditions?

Is the Swiftlet Perch portable?

How do I clean the Swiftlet Perch?

How do i set up my Perch Hammock Chair Swiftlet Accessory

PERCH HAMMOCK CHAIR SWIFTLET ACCESSORY

STAND ACCESSORIES

How many people can fit in the Roo Single?

What colors are available for the Roo Single?

Do I need to order carabiners and straps with the Roo Single Purchase?

Why are there loops along the sides of the Roo Single?

How do I wash my Roo Single?

ROO SINGLE

How many people can fit in the Roo Double?

What colors are available for the Roo Double?

Why are there loops along the sides of the Roo Double?

Do I need to order carabiners and straps for the Roo Double Hammock?

How do I wash my Roo Double?

How do I set up my Roo Double?

ROO DOUBLE

How many people can fit in the Roo Single UL?

Do I need to order straps for my Roo Single UL hammock?

What is the difference between the Roo Single and Roo Single UL?

ROO SINGLE UL

How many people can fit in the Roo Double XL?

What colors are available for the Roo Double XL ?

How do I wash my Roo Double XL?

ROO DOUBLE XL

How many people can fit in the Roo Double Printed Hammock?

What is the difference between the Roo Double Printed and Roo Double?

How do I wash my Roo Double Printed?

How do I set up the Roo Double Printed?

Is the 500lbs capacity on the Roo Double for a static or dynamic load?

ROO DOUBLE PRINTED

Who can hang in the Roo Jr.?

What is the difference between the Roo Jr. and Roo Single?

What colors are available for the Roo Jr.?

How do I wash my Roo Jr.?

ROO JR.

ROO HAMMOCKS

How many straps are included when you purchase the Python 10 straps?

Do I need to order Python 10s with my hammock?

Are Python 10s tree friendly?

How much weight can Python 10s support?

Can I use my Python 10s with non-Kammok hammocks?

How do I wash my straps?

How do I set up the Python 10 straps?

PYTHON 10

How many straps are included when you purchase the Python 15 straps?

Why would I need Python 15 straps instead of Python 10 straps?

Do I need to order Python 15s with my hammock?

Are Python 15s tree friendly?

How much weight can Python 15s support?

Can I use my Python 15s with non-Kammok hammocks?

How do I wash my Python 15's straps?

How do I set up the Python 15?

PYTHON 15

How much weight can Python 10 UL support?

Can I use my Python 10 UL straps with non-Kammok hammocks?

How do I wash my Python 10 UL straps?

How do I set up the Python 10 UL?

PYTHON 10 UL

How many straps are included when you purchase the Python Extender straps?

Are Python Extenders tree friendly?

How much weight can Python Extenders support?

Do Python Extenders work with non-Kammok straps?

How do I wash my Python Extender straps?

PYTHON EXTENDERS

STRAPS

What kind of bugs does the Dragonfly protect against?

DRAGONFLY

HAMMOCK ACCESSORIES

PRODUCTS

Can I request a product exchange?Updated 11 days ago